Rikolto is its people

In June 2019, our International Board of Directors approved Rikolto's Code of Ethics and Code of Conduct. Upholding these Codes is one of the keystones to achieving our organisational goals.

The Code of Ethics is not just a buzzword. It is part of our DNA. We promote an environment in which members of staff take ownership in developing and defining Rikolto’s core values.

Our Code of Conduct guides us through a set of standards to ensure that we all do the right thing and act in line with our six values: belief in people, inclusivity, open dialogue, sustainability, integrity and innovation.

At Rikolto, we take any possible integrity complaints or concerns seriously, and will treat them with all due respect and confidentiality. The protection of personal data and the provision of confidentiality is guaranteed for all those involved.

Should you wish to voice any concerns or complaints, you can reach out to Steven Beerts, our Complaint Manager.

Nina Pattyn
Nina Pattyn
Complaint Manager

He is fluent in English, Spanish, French and Dutch. If at all possible, we would like to ask you to voice your concern in any of these languages. If you do reach out in another language, the Complaint Manager will probably need to look for support for translation. His follow-up communication with you will be in English (or any of the other languages mentioned above).

We advise you to copy-paste and answer all the questions in the frame below in your mail to the Complaint Manager.

  • First name
  • Last name
  • E-mail address
  • Telephone number
  • Describe your complaint or concern (what happened, where, when, which persons are involved)?
  • How did you learn about this situation?
  • Were there any other parties involved or any witnesses?
  • Have you discussed the situation with others already and, if so, with whom?
  • Do you have any documentary evidence (e.g. e-mail conversations) that you are willing to share?
  • To your knowledge, have any actions been taken already in terms of care for the victim(s)?